I came across an article that described how most managers are concerned with ‘what’ people do, and not ‘why’ they do it. In other words, managers are more concerned with employee’s actions, rather than their internal motivations. To do this, leaders would need to take time to gain insight into where a person is coming from, and interact on a more personal level. So, how do we do this?
One way I found is to explore different types of personalities, and understand how best to communicate and work with each personality type. By understanding your personality type, and that of those around you, you’ll have a basic understanding of what type of person they are and what they respond positively to. First, you would need to find out what personality type you are first, so you know how best to interact with the others. There is a leadership style assessment in the SBE Leadership Development Course, taking place August 13-15 in Atlanta, that does just that – helps you understand what type of leader you are, and how best to communicate with other personality types.
Other than understanding personality types, are there any tricks you have come across to deal with challenging people in the workplace?
Kimberly Kissel, SBE’s education director